What is the Geek Squad scam email

Geek Squad Email Scam is a malicious spam campaign that claims users have been charged $399.99 for some services. The scammers are using Geek Squad’s name to scam users by claiming that users have subscribed to the company’s services. The email doesn’t have a link or an email attachment like most malicious emails and instead, asks users to call the provided phone number. This email is likely a “refund scam”, a type of scam that tricks users into transferring money to a scammer’s account.


Geek Squad email scam (2)

This Geek Squad Email Scam claims that you’ve been charged $399.99 for a subscription. Depending on the scam, the subscription name varies, though it’s usually something along the lines of “Complete Network Security” and “Geek Squad Antivirus”. You supposedly purchased a subscription two years ago and have now been charged again to renew it. The email also contains a phone number for supposed customer support if you want to cancel the subscription. If you are a customer of Geek Squad, an email like this may alarm you. Even for non-customers, the mention of a $399.99 charge could cause panic for a second.

It’s very likely that this email campaign is pushing a “refund scam”. It’s a very common scam that usually comes in the form of phone calls. The way it works is if you were to call the phone number in the email, you would be connected to fake customer support technicians who would offer you a refund. They would pretend to transfer you a much larger sum of money than intended and then request that you transfer them back the difference. It’s quite an elaborate scam that involves scammers remotely connecting to your device and showing you fake screens. The scammers can get quite aggressive, putting pressure on the user to send the money they demand. If you’re interested in seeing how this scam works in practice, there are many YouTubers who engage with these kinds of scammers for entertainment and educational purposes. Jim Browning, a software engineer has particularly interesting videos about these types of scams.

How to spot a malicious email

Malicious and scam emails are usually quite obvious. As long as you know what to look for, you should be able to spot them easily. Here’s what you should pay attention to when you receive an unsolicited email.

  • Grammar/spelling mistakes.

Grammar and spelling mistakes are one of the easiest signs to spot. As you likely already noticed, the Geek Squad Email Scam has many grammar mistakes and is written in awkward English. Considering that Geek Squad is an established company, there is no way its correspondence emails with customers would have grammar mistakes in them. You certainly would not find sentences like ” We would like to thank you for the completion of the maintenance plan” in an email from Geek Squad. Grammar and spelling mistakes look unprofessional so you will rarely find them in legitimate emails from companies whose services you use. Certainly not in automatic emails. But for one reason or another, malicious emails are always full of mistakes.

  • Generic greetings.

Take note of how this email Geek Squad Email Scam address you. If you actually use Geek Squads services, all emails from the company would address you by name. But because malicious actors operating these scams do not have potential victims’ personal information, they use generic greetings like User, Customer, Member, etc.

  • Sender’s email address.

When you receive an unsolicited email that asks you to do something (e.g. open an attachment, click on a link, or call the provided phone number), always carefully check the sender’s email address. While some email addresses will look like complete nonsense, in rarer cases, they can seem quite legitimate. If you have any doubts, do a search with Google or another search engine to see whether the email address actually belongs to the company the sender claims to be from.

Geek Squad email scam

Geek Squad Email Scam removal

The email is not harmful as long as you don’t interact with it. If it lands in your inbox, you can just remove Geek Squad scam email. However, if you got this email, it’s very likely that your email address has been leaked or was part of a data breach. You can check on haveibeenpwned. If it shows that your email address has indeed been leaked, you need to be very careful with emails in the future. You’ll likely be targeted by other malicious campaigns so avoid clicking on links in emails and do not open unsolicited email attachments without double-checking them first.

If you have called the number in this scam email and provided your personal information, be extra careful with unusual phone calls and emails as you could be targeted by more sophisticated malicious campaigns. And if the scammers performed a successful refund scam on you and you transferred money, try contacting your bank to see whether you can get your money back.

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